"With over 15 billion page views a month Tumblr has become an insanely popular blogging platform. Users may like Tumblr for its simplicity, its beauty, its strong focus on user experience, or its friendly and engaged community, but like it they do."
"Tumblr’s service prides itself on ease of use. ‘Tumblr lets you effortlessly share anything,’ they claim on their website. So when a user does have a question or is experiencing some trouble with the service, LaFountain wants to make sure their support experience is also quick and effortless."
I can attest to the truth of this. The best response from a support team, bar none. I am forever emailing with strange queries on behalf of clients, or prospective clients, and the replies are fast, helpful, and from a human being - with a name - imagine that!